Terms and Conditions

To contact us,

Write

ASG Services, LLC
2770 Faith Industrial Drive
Buford, GA 30071

Call (24 hour message line)

(877) 447-9798 (Toll Free)
(770) 447 9498

Email

shop@asgonlinestore.com

 

Secure On-Line Ordering:

Our site offers secure shopping facilities for your peace of mind. We accept credit and debit card payment, and your order is processed only when your goods are ready to ship. If you prefer not to use card payment, you can print off your order and send it with a check made payable to ASG Services LLC at the above address.  Alternatively you can telephone your order through to our sales team free on (877) 447-9798.  Please have your order details and credit card number ready when you call. If your item is not in stock, or is a made-to order item, we will email or telephone you with an expected delivery date.

 

Returns Policy:

In the unlikely event that you are not satisfied with your goods, we will offer you a replacement or refund, on stock items. If a refund is required, we request that you return unsuitable goods to us in new, unused condition within 7 working days of receipt.  Once the items have arrived with us, they will be inspected to ensure they are in the condition required. Refunds will be processed if the goods are deemed acceptable.  Stock being returned is subject to a re-stocking charge, set at 25% of the item value. Made-to-order items are non-returnable unless deemed faulty by the customer and ASG Services LLC.  Our returns policy complies with the Consumer Protection (distance selling) regulations.  Please contact us to request the return address and processing details and if you have any other questions.

 

Privacy Statement:

ASG Services LLC is committed to protecting your privacy. We only use the information you supply to us lawfully, in accordance with the Data Protection Act 1998.  It is our policy not to sell, or otherwise disclose your details to third parties under any circumstances.  We may occasionally email you with news of ASG Services LLC promotions or new product launches, but if you prefer not to receive such offers, you can email us to remove your email address from our file.

 

Delivery Information:

Delivery times are combined with lead times which are specific to the product purchased.  Lead time plus FedEx or UPS business day transit forecast should give an expected delivery window.  Where products are available from stock, orders must be placed by 12:00 to be received the next day.

We use FedEx and UPS, both global companies with the most recognized and admired brands in the world.

Read our Shipping and Returns page for more information.